FAQ

What are the benefits of ORTAL?

ORTAL Heating Solutions uses the best materials and tested techniques producing among the highest efficiency ratings for fireplaces of its kind available in the market and is recognized internationally for its unique style and high quality products. Ortal has a frameless design (no metal framing surrounding glass opening) using a flat stainless steel burner that provides a strong balanced flame height. Due to the 4” depth of the burner it provides a sense of real life flame and not a ribbon flame used in several other fireplace brands. Ortal uses a technique of heat release from the chase that expels the heat inside the cavity out into the space allowing the wall surrounding your fireplace to remain cool. This allows for the option of installing a TV or artwork above the fireplace.[

How to turn the unit on?

Using the remote press the off(power) button and the up arrow( big flame) button at the same time for 2 seconds. This will be accompanied by beeps letting you know the unit is starting.

How to change the time on the remote control?

Press up arrow ( big flame ) and down arrow ( small flame) at the same time. The time will flash and using the up arrow(big flame) to adjust he hour and press the down arrow( small flame) to adjust the minute. Press off to set.

How to change from Metric to Imperial scale on the remote control?

Using the remote press the off (power) and small flame(down button). This will change the display from Fahrenheit and 12hr clock to Celsius and 24hr clock.

How to set the Thermostat?

Press set button until display show temp. Then press and hold the set button until temp display flash. Using the up arrow (big flame) or down arrow( small flame) adjust the temperature to desired number.

Is the flame height controllable by remote? Standing pilot or electronic ignition?

The flame can be controlled directly with the remote or by the thermostat (that are built-in to the remote) with a 100% range from low to high. Our units are equipped with electronic ignition. (thermostat only controls the flame on/off, there are no in-between levels)

Is up/accent lighting available inside these fireplaces?

Interior lighting is available for the front facing models within the ” High Series”.

What glass media can be used? Any limitations? River rock?

We allow crushed glass minimum size of 1.5cm manufactured by American Fire Glass. Ortal provides several decorative interior media (ceramic stones, logs, branches). You are welcome to use after market media so long as it is approved for use with a glass sealed Balanced flue gas fireplace.

Does the unit need to be framed or can it be free standing with legs? What are the framing dimensions/clearances?

All of our built-in models (Front Facing, Corner, Three-Sides, Space Creator and Tunnel) need to be framed and enclosed. Our Stand Alone models are freestanding and can be mounted on the wall. All framing dimensions and clearances are available in the manuals on our website. You are always welcome to provide us with your drawings and venting configurations for review and feedback.

Does the unit come with remote control?

Yes, it does come with remote control. Manufacture brand is Metrik Maxitrol.

Does the unit have a fan or is it an option (not Fanned flue or Double glass)?

We are selling our unit with a fan in Europe. However, it is not yet available in the North American market.

Does electronic ignition system have battery back up?

Yes

How many pounds of glass do you recommend in the fireplace?

For Series 40: 4lbs
For Series 75: 8lbs
For Series 110 and 130: 12lbs
For Series 150 and 170:16lbs
For Series 200: 24lbs
Glass must be a minimum 1/2″ in size and cover no more than 80% of the burner. Please keep a 2″x2″ clearance in front of the pilot and only applied one layer of glass on the burner.

Do you have any other decorative rocks available other than white ones shown in Catalog?

We offer ceramic stones and pebbles in white and grey, large and small. More stone/pebble offerings may be available in the future, but this is what we can offer for now. After market decorative interior media can also be used instead of our media so long as it is approved for use with a glass sealed Balanced flue gas fireplace.

What are the heat release requirements to vent the cavity area per the sizes of the fireplace?
  • All fireplaces in Series 40 to 130 require a minimum of 124 square inches of free air space.
  • All fireplaces in Series 150 to 200 require a minimum of 200 square inches of free air space.
Why is the shelf above my Space Creator fireplace getting hot? Why would the fireplace not work properly?

Air flow around the fireplace is being blocked. The firebox is not being cooled properly due to the obstruction of air flow. The shelf must be created following our guidelines which ask for a minimum 12 inches between the top of the firebox opening and the top of your shelf.

Can wood framing be used for the fireplace?

Yes, wood framing can be used per our Builder’s Manual instructions.

Where should be the location for access panel for service and maintenance?

Regard the access panel for service/ maintenance : must be on the bottom side of the fireplace where the fireplace valve is located, can be facing to the front sides or back. If your access panel will be facing the outside/exterior – you must use a waterproof access panel to eliminate any water/humidity access to the fireplace cavity. Please be sure to check your local code to make sure you are allowed to install an exterior access panel.

Do you have a double layer glass or cool pack option?

Yes, we have an option for double glass or “cool pack”.The double glass outside glass temperature has a maximum temperature of 172 degrees F per the new code.

What is a Balanced flue / Sealed Combustion system?

Our fireplaces are Balanced flueed which is a glass sealed firebox unit that gets its combustion/ make up air from outside of the home.

What is Flue terminal?
  • You must keep a minimum of 4 ft horizontal distance from between the center line of the termination cap to the side of the other structure next door.
  • If you need to create an offset to provide for item #1, please make sure to do this offset inside the house to protect from any climate factors.
  • If you cannot do the offset per item #2 in house, make sure to install the chimney in thermal insulated chase, again to protect from any climate factors.
  • Note that the main issue to consider in item #s 2 & 3 is avoiding any condensation that may occur inside the chimney due to getting expose to cold weather/climate.
  • Please make sure to install the right vertical Flue terminal depending on the wind velocity (highwind/low-wind) in the area.
What is the glass temperature with the double glass fan assisted feature?

The temperature for the exterior glass panel has a maximum temperature of 172 degrees F which meets the new code requirement.

Would you suggest to go with the Fanned flue system instead of the Balanced flue system? What would be the pros and cons of these two systems?

Fanned flue system

  • Pros:
    • Uses smaller vent system 3/5”
    • Longer Flue runs
    • Multiple elbows (a maximum of 6- 90 elbows)
    • Can be vented downwards and under the unit
    • Fanned flue is fully integrated with the fireplace unit, no extra steps necessary
    • Smaller Flue terminal
  • Cons
    • Electrical requirements
    • In-line Fanned flue , must find a location for PV fan box to be mounted. The fan box must have a minimum
      distance of 21’ of Flue run length away from the fireplace.

Balanced flue system

  • Pros:
    • No additional electrical requirements needed
    • Simplistic Flue runs
  • Cons
    • Limited elbows
    • Limited vent lengths
How many BTU per sq ft. ?

Rule of thumb 1:50 ratio (1 sq ft per 50 BTU) for 8 foot ceiling. Roughly 5,000 BTU per 100 sq. ft with ceiling height of 8 feet.

Are Fanned flue systems outboard or inboard?

Outboard, they are separate from fireplace unit

What is the temperature of the heat coming out of the heat release?

Approximately 180-210 degrees F

What is the surface temperature of flue pipe?

The first 3 feet are approximately 250 degrees F with temperature decreasing after 3 feet.

What is the typical flame height seen in most of your fireplace models?

Typically, natural gas fireplaces will have a flame height of 6-9″. Propane fireplace with the semi burner will have an average 3-5″ flame height.

“If I keep the fireplace on all night with a fairly low flame, but when I wake its almost always out by morning. Is that normal?” Is there a time limit on the fireplace that shuts it off after several hours?

Yes that is typical because there is a 6hr turn down to the unit. If there is no movement of flame up or down on the remote control for 6hrs the unit will turn the main burner off.