Please click the button below to access the order and inventory portal. Please note, this portal will open a new window and requires individual login credentials. To access your username and password, please contact your Regional Sales Manger to set up your portal account.
By Phone: (818) 238-7000 ext 135
By Email: tech@ortalheat.com
For quality control issues, please click here to download the QC form. All forms must be emailed with photos to quality@ortalheat.com
Troubleshooting FAQ for Dealers
Traditional Blackridge Installation Guide
Repair & Replacement Parts Form
Factory Recommended Service & Routine Maintenance
Mertik Symax Installation and Operation Instructions
Mertik GV60 Gas Control System Advanced Technical Training
Brick Panel Installation for Traditional Series
Stand Alone Skirt Installation Instructions
Island 130 Decorative Hood (Flat Ceiling) Hanging Instructions
VIDEO: Wilderness Log Placement
Wilderness Traditional Black Reflective Panel Installation
Traditional Fireplaces Log Placement
Wilderness 44 RS/LS/TS Firelog Placement
Wilderness 44 Front Firelog Placement
Wilderness 51 RS/LS/TS Firelog Placement
Wilderness 51 Front Firelog Placement
Wilderness 60 RS/LS/TS Firelog Placement
Wilderness 60 Front Facing Firelog Placement
Inline-90 Power Vent Drawing (PDF)
Inline-180 Power Vent Drawing (PDF)
Flush Horizontal Termination Power Vent Drawing (PDF)
Vertical Termination Power Vent Drawing (PDF)
Vertical Termination Power Vent Stand Drawing (PDF)
Screen Install and Removal Instruction – Stand Alone
Screen Install and Removal Instruction – Front/Tunnel
Screen Install and Removal Instruction – Multi Sided
360 Curve Tunnel Order Form - Sloped Ceiling
360 Curve Tunnel Order Form - Flat Ceiling
