*If you are a current customer, please click here for troubleshooting FAQs.

What are the benefits of ORTAL?

ORTAL uses the best materials and tested techniques producing among the highest efficiency ratings for fireplaces of its kind, available in the market and is recognized internationally for its unique style and high-quality products. Ortal has a frameless design (no metal framing surrounding glass opening) using a flat stainless-steel burner that provides a strong balanced flame height. Due to the 4” depth of the burner, it provides a sense of real-life flame and not a ribbon flame used in several other fireplace brands. Ortal uses a technique of heat release from the chase that expels the heat inside the cavity out into the space allowing the wall surrounding your fireplace to remain cool. This allows for the option of installing a TV or artwork above the fireplace.

Does the unit need to be framed, or can it be free standing with legs? What are the framing dimensions and clearances?

All of our built-in models (Front Facing, Corner, Three-Sides, Space Creator, Tunnel, and Traditional) need to be framed and enclosed. Our Stand Alone models are wall-mounted. Our Classic Modern, Island, and Curve fireplaces are free standing. All framing dimensions and clearances are available in the manuals and drawings on our website. You are always welcome to provide us with your drawings and venting configurations for review and feedback.

Can ORTAL fireplaces function in a power outage?

Units with the screen heat barrier without any add-on options (such as power vent and lights) can use the battery back up and will still function in a power outage. Units with double glass, power vent, and/or interior lighting require the unit to be plugged into an outlet. A fireplace with any of these features will not turn on in a power outage.

What is a Direct Vent system?

Direct vent technology is a glass-sealed system that takes air in from the outside for combustion and expels the exhaust back to the outside. The fireplaces are sealed from the room by the glass front, so it does not pull any air in from the room. This differs from B Vent and Ventless systems because these systems pull in combustion air from the room. Direct Vent technology is the safest and healthiest technology for gas fireplaces.

What is the typical flame height seen in most of your fireplace models?

Typically, natural gas fireplaces will have a flame height of 6-9″. Propane fireplace with the semi burner will have an average 3-5″ flame height. Flame height may differ depending on altitude and venting configuration as well.

Will the fireplace shut off after a being on for several hours?

For safety reasons, the fireplace will shut off gas flow to the main burner after the fireplace has been on for 6 hours straight. The pilot will remain on for up to 5 days after that. To turn the fireplace back on after auto-shutoff, press and hold the flame up button until the fireplace is on and the flame is at the desired height. After the 5 day window, a full ignition sequence will need to be performed.

Can Modern Gas Fireplaces Go in Small Spaces?

One of the greatest advantages of specifying a modern gas fireplace is that it gives you design flexibility, even in small spaces

Clients will enjoy smaller clearance areas so they have more freedom to arrange their furniture and place home decor items

Ortal fireplaces use innovative technology so that they can be installed without bulky safety screens or mantels, which means they take up less space 

Can You Hang Items on the Wall Above a Modern Fireplace?

Modern gas fireplaces with Cool Wall Technology allow clients to safely hang either artwork or a television above the fireplace

This is an important question during the design process because it can be very disappointing for clients if they envision something over the fireplace and then later learn that it’s not possible to do it

Even if they don’t plan to put something there in the near future, if they will eventually want that possibility, it’s important to choose the right fireplace manufacturer

Ortal fireplaces use cool wall tech that keeps walls at a safe temperature for artwork and electronics.

Do Modern Fireplaces Actually Product Heat?

Another important question to ask is whether your clients want the fireplace to be fully functional, providing both a decorative flame and delivering heat

Some modern gas fireplaces are designed to be purely decorative, which means they don’t heat the space at all

If your clients are expecting cozy warmth from their new fireplace, make sure you choose a model that delivers

Ortal fireplaces are sealed from the room with a glass barrier, but they can still provide heat to the space 

Can You Put a Modern Fireplace in a Condo?

For client’s who live in condominiums that might not allow for a traditional fireplace because they are on a higher floor or don’t have a chimney, you can still design a modern gas fireplace

Depending on the fireplace you choose, there still might be limitations based on the distance from the wall to the exterior of the building, so it’s important to choose a manufacturer that can meet the specific needs of the project

Ortal’s power vent system increases the venting range by 50 feet and allows for three times the number of bends in the venting run so you can specify fireplaces in spaces where a traditional fireplace can’t go

Do Modern Gas Fireplaces Have to Have a Pilot Light?

Some clients are concerned about both energy use and safety if their fireplace must have a continuously burning pilot light

While it is true that some manufacturers require a pilot light, not all modern gas fireplaces have this limitation

Ortal fireplaces have no standing pilot light and use an electric ignition system that turns on only when in use

Does Modern Fireplace Installation Have to be Done by a Professional?

Although the installation process is different, installing a modern gas fireplace takes about the same amount of time as a traditional wood-burning fireplace

The details are not the same, but the overall time to install generally is

It’s also important to ask about lead times when comparing manufacturers because this could affect the project timeline

Ortal provides competitive lead times so you can be sure the fireplace doesn’t delay the project

.

Are Ortal products UL 127 compliant?

No. Ortal products are not required to be UL 127 compliant because this standard does not apply to vented gas appliances. It only applies to wood burning fireplaces. Our products meet the required standards: ANSI Z21.88/CSA 2.33 for Vented Gas Fireplace Heaters, and ANSI Z21.50/CSA 2.22 for Vented Decorative Gas Appliances.

What is an ANSI certification?

ANSI (American National Standards Institute) is an organization that oversees the development of product standards. ANSI Z21.88 (for Vented Gas Fireplace Heaters) and Z21.50 (Vented Decorative Gas Appliances) are standards under which Ortal products are certified.

Does Modern Fireplace Installation Have to be Done by a Professional?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Curabitur imperdiet, diam vel efficitur posuere, lacus enim facilisis arcu, sit amet feugiat justo purus nec augue. Vivamus hendrerit viverra neque eget eleifend. Fusce facilisis ornare lacus, eu lacinia nisi commodo vitae. Vestibulum ullamcorper mollis tincidunt.

Does Modern Fireplace Installation Take Longer?

Although the installation process is different, installing a modern gas fireplace takes about the same amount of time as a traditional wood-burning fireplace

The details are not the same, but the overall time to install generally is

It’s also important to ask about lead times when comparing manufacturers because this could affect the project timeline

Ortal provides competitive lead times so you can be sure the fireplace doesn’t delay the project

Can wood studs be used to frame in the fireplace?

Yes, wood framing can be used. The first 18″ above the fireplace glass opening must be made out of metal framing, but the rest can be either metal or wood. See our Architect & Builders Guide and our Framing Details for more information.

Want to learn more about Ortal luxury fireplaces?

Contact Us