Please contact your Ortal Dealer for any operational issues.

We recommend you service your Ortal fireplace annually to maintain its efficiency and safety.

Depending on the surrounding environment of your Ortal fireplace, we recommend service as follows:

  • Fireplaces installed in commercial or public spaces should be serviced: every 3 months
  • Fireplaces installed in climates near to the ocean, or similar humid conditions where it is more prone to corrosion build up should be serviced: semi-annual (every 6 months)
  • Fireplaces installed in residential applications should be serviced yearly.

For technical service requests or inquiries, please fill out the form.


If you are a Homeowner, please contact your dealer for all servicing requests, if you are unsure who your dealer is, please call us at (818) 238-7000

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