Using the remote control, press the power button and the flame up button at the same time. This will be accompanied by beeps (once per second) letting you know the unit is starting. If the unit is not starting as expected, please reach out to your Ortal dealer for troubleshooting.

Press up arrow (big flame) and down arrow (small flame) at the same time. The time will flash and using the up arrow (big flame) to adjust the hour and press the down arrow (small flame) to adjust the minute. Press off to set.

Using the remote press the off (power) and small flame (down button). This will change the display from Fahrenheit and 12hr clock to Celsius and 24hr clock.

Press set button until display show temp. Then press and hold the set button until temp display flash. Using the up arrow (big flame) or down arrow (small flame) adjust the temperature to desired number. Please note, this does not control flame height.

The flame can be controlled directly with the remote or by the thermostat (that are built-in to the remote) with a 100% range from low to high.

No, only Ortal media can be used with our fireplaces. CSA requires that all interior media options allowed in an Ortal fireplace must be listed with our CSA certification prior. They do not provide blanket approval for all fire-rated media options to be used in our fireplaces.

Yes, wood framing can be used. The first 18″ above the fireplace glass opening must be made out of metal framing, but the rest can be either metal or wood. See our installation manual and our Framing Details for more information.

Regard the access panel for service/ maintenance: must be on the bottom side of the fireplace where the fireplace valve is located, can be facing to the front sides or back. If your access panel will be facing the outside/exterior – you must use a waterproof access panel to eliminate any water/humidity access to the fireplace cavity. Please be sure to check your local code to make sure you are allowed to install an exterior access panel. Access panel must be within 36" and be 10"x10" or larger.

The temperature for the exterior glass panel has a maximum temperature of 172 degrees F which meets the new code requirement.

Rule of thumb 1:50 ratio (1 sq ft per 50 BTU) for 8 foot ceiling. Roughly 5,000 BTU per 100 sq. ft with ceiling height of 8 feet.

Approximately 180-210 degrees F

The first 3 feet are approximately 250 degrees F with temperature decreasing after 3 feet.

What are the heat release requirements to vent the cavity area per the sizes of the fireplace?

All fireplaces in Series 40 to 130 require a minimum of 124 square inches of free air space.

All fireplaces in Series 150 to 200 require a minimum of 200 square inches of free air space.